User experience.

We are experts in simplifying complex tasks and user journeys for clients whose businesses may require difficult configurations or interactions.

From e-commerce to investments, booking systems to utility billing. The UX team ensure that no matter the complexity, we not only engage, but delight our users. Making sure their impression of your business exceeds their expectations and fulfils their needs.

UX outputs:

  • User research: We run sessions in the early stages of discovery to help you gain a deeper understanding of the needs of your audience, to help establish product requirements.
  • User testing: We are able to arrange testing sessions with candidates who represent the personnas of your audience, to establish the expectation gaps in your existing digital products or to test and plan for the future using early prototype testing.
  • User-centric design: Our experienced practitioners are able to turn the research into clear frictionless digital experiences, using interaction design, clearly recognisable patterns and simple taxonomy.
  • UX copy: Writing user friendly copy is an art-form and plays as significant a role in informing and assisting user-journeys as the design patterns. We have the capability to write copy informed by our research to ensure maximum effectiveness of the end product.
  • UX consultancy: From carrying out user experience audits to engaging and training internal teams we can help you to ensure user experience is placed at the heart of your ongoing digital roadmap.