South West Water

Turning service provision into service excellence.


South West Water provides drinking water and waste water services across the south west.

South West Water Parent Case Study 2
South West Water Parent Case Study 1

About this partnership

Since water industry privatisation, South West Water’s priorities focussed on improving infrastructure to ensure service provision. However, despite the monopoly, growth in consumer expectation due to disruptors in the wider utility industry meant systems needed to be updated and online experience improved, fast. To achieve this shift, we carried out focussed research creating a clear roadmap and are now delivering significant improvements to digital service and technical solution design.

“true have done a fantastic job, helping us to genuinely understand our customers and in doing so have not only set us on a path to achieving our goals but are also growing our ambitions. I’m really excited for the future and to see our expectations realised.”

Richard Jenner, Digital Project Manager, South West Water